London City Hotels is part of Travala UK Limited and operates as a disclosed agent for third party suppliers. The contract for the product, therefore, is between the supplier and you, the customer. We strongly recommend then, that when booking or ordering a product, the supplier's terms and conditions are also viewed and understood.
Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. For example, should you have a queery about a hotel, you will need to contact the hotel direct. London City Hotels, acting as an agent, is therefore permitted to pass on your credit/debit card information to the supplier when goods are ordered from us.
London City Hotels will endeavour to pass on only pertinent personal information that is required in the transaction. It is the responsibility of the customer to pass on only correct details, as transactions can only be completed with accurate information. It is also the responsibility of the customer to pass on to London City Hotels, any changes to your details that may have consequence to your order.
London City Hotels will not send to you any e-mails unless they are part of the booking process. Regrettably, we cannot guarantee that other suppliers will not send you e-mails that you have not requested.
It is the responsibility of the customer to advise London City Hotels of any changes to your details that may affect your purchase. You can contact us on info@londoncityhotels.net or on 0870 9220933.
It is up to the customer to ensure no double bookings take place on the site. For example, London City Hotels cannot restrict you from booking a hotel in London whilst booking a hotel in Dublin on the same date.
It is the responsibility of the customer to ensure this does not happen and a refund will not be offered. Very occasionally, errors and omissions occur, resulting in the misrepresentation of rates and prices. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.
London City Hotels does not make any assurance that the website does not contain viruses or is free from infection or contamination.

Purchasing from London City Hotels means that some necessary personal information will be required. We collect personal information from visitors to this web site through the use of enquiry and reservation forms and every time you e-mail us your details. We also collect information automatically about your visit to our web site.

We process personal information collected via this web site for the purposes of dealing with your requests, providing reservation services, tailoring our services to your requirements and preferences, conducting market research surveys and providing you with information about products and services we offer.

Given that the internet is a global environment, using the internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

When you have filled in and submitted the reservation form(s), you will see a recap of the reservation details. A reservation request number will be shown as well, which is the number we use as a reference. If the allotment given by the hotels allows, our automatic reservation system will immediately send you a confirmation by email. Otherwise our reservation operators will process the reservation as soon as possible and send you the confirmation by email as well.

For most hotels, no advance deposit is necessary. You pay the complete amount to the hotel once you arrive. On your confirmation form, it will clearly state all the necessary details, including the total price due. London City Hotels will validate your credit card only. No payment will be taken at the booking stage. The supplier will charge your credit card on arrival.

London City Hotels uses the Secure Sockets Layer security standards that are supported by most browsers. SSL encodes your personal information (such as your address and phone number, or your credit card number) so that it is available only to you and the London City Hotels reservation agents will help to ensure your travel planning goes smoothly. This encryption makes doing business over the Internet as secure as making a purchase by telephone.

Even during the busiest times of the year we can usually manage to offer you an accommodation that has the standards you require. If you cannot find it on the website, you can always ask the advice of one of our experienced reservation operators by email: info@londoncityhotels.net

All hotel discounts advertised are based on the discounts from the full rate including VAT and are correct at the time the offers are first advertised on the London City Hotels web site. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer price. If you wish to cancel or modify your reservation, please contact our customer services by telephone on 0870 9220933. We also accept email cancellations and modifications on info@londoncityhotels.net. Please include your reservation number, registered email address and details of your cancellation/modification. You can also contact the hotel directly, ensuring that your cancellation is within the hotels own cancellation period. London City Hotels must be informed of any cancellation or modification. Prices stated are per room per night, inclusive of VAT at 17.5%. Please check for breakfast and dinner as some hotels do include these in their prices. It is important to note that the photos representing hotels are samples only and you should not consider the décor etc within the room to be standard. Star ratings vary from country to country. London City Hotels accept no responsibility for any misconceptions that these variations may bring. Prices are always quoted in british pounds. Should you wish to know the price in a particular currency, please click on our own currency converter.